FAQs
Frequently Asked Questions
What is DeskRelease and how does it work?
DeskRelease is a cordless neck recovery device that works in three stages: heat to release the guarded muscles, gentle memory-foam traction to decompress the space your desk squeezes shut, and massage to boost circulation and flush the tension through. A full session is 15 minutes and the device shuts itself off automatically.
How is this different from a massage gun or a foam wedge?
Massage guns vibrate the muscle and foam wedges stretch a neck that's still tense — both chase the symptom. DeskRelease works in sequence (heat, then traction, then massage) to release the compression underneath, which is why the relief tends to hold rather than fade the same day.
How long until I notice a difference?
Most people feel looser after the very first 15-minute session. The lasting change — relief that stops coming back — typically builds over 2–4 weeks of daily use. Your desk took years to build the compression, so unwinding it takes weeks, not hours.
How do I use it, and how often?
Lie back on your couch or bed, position your neck in the cradle, choose your heat and massage level, and let the 15-minute session run. Once a day is ideal — most customers pair it with their evening TV time.
Is the gentle traction safe?
Yes. DeskRelease uses slow, passive, memory-foam-cradled traction — nothing like forceful neck “cracking.” Heat is capped at safe levels and the session ends automatically. If you've had recent neck surgery or a serious spinal condition, please check with your doctor first.
How is it powered — do I need batteries?
No batteries needed. DeskRelease is cordless and recharges over USB-C. A charging cable and power adapter are included in the box.
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping within the US typically takes 6–8 business days, and shipping is free. You'll get a tracked link the moment your order ships.
How do I track my order?
Once your order ships you'll receive a tracking link by email. You can also use the Track Your Order page any time.
What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay and Google Pay, plus interest-free installments with Klarna and Afterpay.
What is your return policy?
Every order is backed by our 90-night risk-free trial. Use it nightly and give your neck a real chance — if you're not feeling the difference within 90 nights of receiving it, contact us for a full refund. No hoops, no restocking fees.
Can I exchange my order or change it after buying?
If you need to change or cancel an order, email us within 24 hours of placing it and we'll do our best to help before it ships. For exchanges after delivery, just reach out and we'll walk you through it.
What if my order arrives damaged?
We're sorry if that happens — email us a photo of the item and your order number and we'll arrange a replacement right away.
Still have questions?
Reach out through our Contact page and we'll get back to you within 1 business day.